Gas Emergencies
If you can smell gas and believe there is a gas leak follow these important steps:
Open doors and windows for ventilation
Do not turn any electrical switches on or off
Extinguish all naked flames
Turn the gas off at the meter/emergency control and leave it off until the escape has been repaired
Report the gas escape on 0800 111 999
If an electrical security entry lock/phone is fitted, then this must not be operated. The door must be opened manually when the National Grid engineer arrives
Electrical Emergencies
In the event of an electricity emergency, you will need to contact your local Electricity Network operator:
If you look at your invoice, the reverse side will show you the number which applies to your area. Alternatively, to ascertain which area you are in, please look at your Supply Number (MPAN) which can be found on your invoice.
Your Public Electricity Supplier (PES) area is represented by the first two digits of the bottom row of your MPAN, and the corresponding contact numbers are shown below.
First two digits of MPAN Core
PES Area
Emergency Tel. No.
10
Eastern (EELC)
0800 783 8838
11
East Midlands (EMEB)
0800 056 8090
12
London (LOND)
0800 028 0247
13
Merseyside and North West (MANW)
0845 272 2424
14
Midlands (MIDE)
08457 331 331
15
Northern (NEEB)
0800 66 88 77
16
North Western (NORW)
0800 195 4141
17
Scottish and Southern
0800 300 999
18
Scottish Power
0845 27 27 999
19
South Eastern (SEEB)
0800 783 8866
20
Southern (SOUT)
0845 770 8090
21
South Wales (SWAE)
0800 052 0400
22
South Western (SWEB)
0800 365 900
23
Yorkshire (YELG)
0800 375 675
Please report to us or to your area PES operator if any of the following incidents occur
Electricity meters and associated equipment that are not secure or waterproof
Overhead lines that are on the ground or have become low enough for the public or vehicles to come in contact with them
Sparking overhead wires that have become damaged or caught up by broken tree branches
Damage to equipment or lines
Broken substation fences or damaged electricity manhole covers in the road or pavement which leave live equipment exposed. If there are cables on or near the ground, please keep clear of them and stop anyone else approaching them. The cables may still be live and able to conduct electricity through damp ground or metallic objects. If these cables are on the public highway or footpaths, dial 999, and report the matter to the police. In the meantime you can help by keeping the public/passers-by away from the area.